The sui ® Wallet is the gateway to interacting with the Sui ecosystem. Depending on your preference you can use a browser extension, a mobile wallet (via WalletConnect-compatible apps), or a hardware wallet. This guide explains how to download the wallet, perform a successful sui Login, common errors like "Unable to login", 2FA/account recovery considerations, and practical troubleshooting.
Where to download (official resources)
Always download wallets from official sources. Start at the Sui project website and documentation pages — for example: sui.io and the Sui docs. If an official browser wallet or recommended partner app is listed there, use those links. Verify the URL and SSL lock before installing or entering any seed phrase.
Install & first-time setup
- Visit the official site (e.g.,
sui.io) and click the Wallet/Apps section. - Choose browser extension or mobile wallet and follow the store install (Chrome Web Store / App Store / Play Store).
- Create a new wallet: write down the seed phrase and store it offline (this is your only recovery!).
- Optionally connect a hardware wallet for extra security (Ledger/Trezor if supported).
Login flows — what "sui Login" means
"sui Login" typically means connecting your local wallet to a dApp (for example a DEX or NFT marketplace) using the extension or WalletConnect. The dApp will request a signature; you confirm it in your wallet—no central username/password exists on Sui itself.
Troubleshooting — Login not working / Error Connecting
- Check URL: Confirm you're on the official site. Phishing pages often mimic wallet flows.
- Unlock wallet: Ensure the extension/app is unlocked before attempting to connect.
- Network: Select the correct network/profile if multiple networks are supported.
- Conflicting extensions: Disable other wallet extensions or ad-blockers that may block popups.
- WalletConnect issues: Scan the QR from a trusted mobile wallet; retry if the session times out.
Account recovery & 2FA
Sui ® wallets are non-custodial by default — recovery depends on your seed phrase/private key. There is no central "sui 2FA reset" for on-chain wallets. If you used a custodial exchange or a managed wallet, follow that provider’s account-recovery process. Never share your seed phrase with anyone claiming to help.
App not working / Can't verify wallet / Transaction declined
- Ensure your wallet has enough native tokens for gas fees.
- Check transaction approvals — you may need to permit token spending.
- Try another browser/device, or clear cache and reconnect the wallet.
FAQs
Start at the Sui website (for example, sui.io) and follow links to official wallets or partners listed there.
Unlock the wallet, verify the dApp URL, switch networks if needed, disable interfering extensions, and try WalletConnect if the extension fails.
No. If you lose your seed phrase to a non-custodial wallet, funds are unrecoverable. Custodial services may have separate recovery steps.
Common reasons: insufficient gas/native token, incorrect token approval, or a stale nonce. Review the transaction in your wallet UI before approving.
Use the official Sui docs and support pages listed on the project website. Always verify URLs and community channels to avoid scams.
Security reminder: never share your private key or seed phrase; only use official URLs and verified wallet apps. If unsure, check the Sui documentation and community channels for the most current guidance.